Formulation of strategic initiatives aimed at improving income through projects; monitoring and control in projects of transformation of processes and operational efficiency, always seeking to reduce costs and improve the customer experience; leadership in the administration and certification project of the ISO 9001 and 27001 management systems; planning and ensuring compliance with the audit program.

Zero non-conformities in external certification audit in ISO 9001 and 27001 by Bureau Veritas. Leadership, monitoring of action plans that allowed the closing of gaps and increasing the referenced payment of debtors. Direction and guidance in the construction of productivity boards

Leadership in the design and implementation project of the integrated management system; analysis of problems in the processes and approach to solution scenarios and action plans. Management of customer requirements regarding quality, safety and business continuity issues. improvement approach for the automation of processes, based on the business architecture and debugging of the Netsuite information system (CRM and ERP).

ISO 9001, 27001 and 20000 certification for all IFX headquarters (Colombia, Chile, Argentina, Panama, Honduras and Guatemala). Leader of the ISAE 3402 certification project. Active participation in SAP S/4/HANA and ICREA projects. NPS implementation.

Structuring of the process analysis and design area in Colombia, reporting directly to Grupo Salinas de México and in a dotted line to the CEO; leadership in the project to create all the organization's processes under the eTOM model, aligned to the core of the business and in compliance with the national fiber optic laying project in Colombia and Peru and the kiosk installation project live digital; active participation in the CRM implementation project – Salesforce.

Design of the map of processes and procedures of the organization both in Colombia and in Peru. Participation in audits of the different regulatory entities, achieving zero sanctions. Monitoring and control of the fiber optic laying project in Colombia and Peru.