Coordinate and direct the attention of telephone calls.  Coordinate the group of Experience Managers.  Assign work plans to the group of Managers according to workflows.  Management of work tools; such as: WolkVox, Infoturno, Salesforce, WhatsApp documentary and WhatsApp Companies.  Process and report equipment expenses for budgeting purposes.  Respond to customer and employee inquiries

Actively participate in the implementation of the company's Virtual Office during the pandemic, achieving execution in less than 30 days.  Achieve a CEV customer satisfaction indicator above 90%.  Maintain the Attention indicator above 95%.  Participate and lead

Investigate and manage the accounts of my clients to identify opportunities and generate loyalty in them  Commercial visits to the corporate client  Execute necessary changes in the accounts in such a way that the relationship is profitable for both parties, obtaining profitability and sustainability for the business .  Solution to service portals and corporate requests  Follow-up of accounts  Financial Analysis  Ate

I worked as Coordinator in charge of the area, leading a team of 15 professionals, obtaining the best result in the country.  With the accounts in charge, I managed to keep the withdrawal of clients below 0.05% (Churn) for more than a continuous year.  Developed Macros in Excel to increase productivity

Compliance with the Sales Budget  Compliance with the Budget of Expenses and Payroll  Acquisition and opening of new service points  Induction, Qualification and Training of personnel  Personnel reports  Operations reports (location conditions of parking lots, infrastructure needs, monitoring of reforms and patching, etc.)  Visits to the administration of agreements  Decisions and other activities inherent to the administration of the team  I managed to reestablish relations

I managed to reestablish commercial relations with Plazoleta las Américas and the Monterrey Shopping Center  I improved the motivation of the work team through the culture of change