Industrial Engineer skilled in data analysis , automation , and process optimization . Experienced in customer service , HR , and sales , with strong technical and analytical skills . Proficient in Excel , Power BI , SAP , Python , SQL , and digital marketing
Acquired new clients, increased shipment volume, developed pricing strategies, and collaborated with internal teams to ensure service excellence and client satisfaction.
realização principalBusiness development and corporate sales, prospecting clients, developing proposals, analyzing performance, and identifying growth opportunities.
Supervised lifeguard team, ensured compliance with safety protocols, managed staff logistics, and trained team in emergency procedures and customer service.
realização principalLed lifeguard team, managed safety protocols, and optimized daily operations.
Analyzed customer data, developed reports, provided technical support, conducted consultative sales, and supervised agent teams using data-driven metrics.
realização principalHybrid role in technical support, sales, and operational data analysis. Developed KPI dashboards and led agent teams.