I currently work for this bpo on a solar panel campaign for the United States, in charge of helping clients transfer their contract once they are selling their property to the buyer.

Self-management of time and resources since I work from home, achieving the goals and kpis required by the company, self-demand to meet goals

I worked for a year and a half for Sitel on a debit card campaign, initially working as a customer service representative and escalating within the campaign until I reached the disputes department, helping customers resolve issues they had with their transactions.

Enter the world of bilingual customer service and be able to communicate accurately in another language to solve problems