Generate incidents and requirements through the Máximo platforms, jira, email, chat, teams, document all actions carried out, build and update knowledge bases in addition to training new personnel. And generate quality in the processes of all help desk advisors, validation of quality in terms of the user rating platform itself. Provide support to users on calls or through the selected or chosen form of communication

Multi-level support learning

help desk

Cross-platform support

Help desk agent, remote monitoring to solve the problems of the Bancolombia and BBVA ATMs Help coordination of service for attention of ATMs with private security companies and competent authorities, managed technicians for the Solution of technical service in site, consultancy To our clients, Training of new consultants In Applications Crm, issupport, eservices, stratus, management reports, creation of tickets, at the national level.

Help desk support report management office automation tools