Geraldine Mendoza Jaramillo

IT System Administrator

Perfil profissional

Telecommunications Engineer with 5+ years in IT support and 3 years in systems administration . Skilled in Microsoft 365 , identity and access management , Intune , IT security , incident resolution , and process automation . B2+ English proficiency

Experiência de trabalho

It System Administrator

dpv transportation | Janeiro 2023 - Agora (3 años 10 meses)

habilidades usadas

Oversaw Microsoft 365 (Exchange Online, Intune, Defender), IAM, device management, security monitoring, process automation, SaaS support, and IT project participation.

realização principal

Managed Microsoft 365, Intune, IAM, vulnerability management, Power Automate, and provided Tier 2 IT support. Supported US-based teams and handled SaaS platforms.

It Support Technician

konecta | Janeiro 2019 - Janeiro 2023 (4 años)

habilidades usadas

Provided technical support, diagnosed/resolved issues, installed/configured workstations, performed maintenance, configured LAN, and managed support records.

realização principal

Delivered onsite/remote IT support, resolved hardware/software issues, performed maintenance, configured LAN, and maintained documentation.

Formação acadêmica

Diploma in Information Security
Instituto tecnológico metropolitano (itm) | Especialización

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