Some of the functions that he developed were the following: Customer service through corporate mail, telephone calls and in person; allocation of rooms for existing reservations, presentation of commercial proposals to clients, closing sales for the organization of corporate and social events. Collection management, payment processing and invoicing.

Some of my functions in this position were: guest check-in and check-out management, reception and resolution of complaints and requests, excellent customer service and providing information to guests about the services provided by the hotel.