I worked as a helpdesk analyst focused on offering solutions and my main functions were: 1. Participate in the development and improvement of the company's internal systems, creating new functionalities according to business needs. 2. Provide technical support and resolve user issues related to the company's software and hardware. 3. Implement effective solutions that address user needs and improve operational efficiency.

I improved the design and functionality of the company's web application using PHP, JavaScript, HTML and CSS, and successfully managed all technical requirements as a help desk manager for two months.

As a web developer, I was responsible for developing, maintaining and managing the company's main website, as well as the corporate intranet. My work had a direct impact on the company's image and communication with its clients and collaborators.

Collaborated closely with various teams to improve Caravela Coffee's image, resulting in a 30% increase in international sales thanks to the implementation of an organic coffee sample request system.