Managed user accounts, LDAP/Active Directory, MFA, Microsoft Intune, VPN, and ITIL-aligned incident/request management. Implemented process improvements for service efficiency.

Administered user identity lifecycle, managed LDAP/Active Directory groups, performed MFA resets, managed Microsoft Intune devices, configured VPN, and provided bilingual technical support.

Supported applications, platforms, OS, and enterprise software. Managed incidents, requests, and problems using ITIL. Ensured customer satisfaction.

Delivered remote technical support for Argos USA users, applied ITIL practices, and maintained customer satisfaction in a high-volume environment.

Developed with Power Apps and SQL, participated in Agile development, requirements gathering, and testing for enterprise clients.

Developed internal business apps with Power Apps and SQL, worked in Agile/Scrum, contributed to projects for enterprise partners.