Johan Sebastian Cruz Sanchez

Production Systems Technician

Perfil profissional

Systems Technician, with knowledge to provide platform support, database management. Object-oriented programming, intermediate Java knowledge. Always aware of the growth of technologies and importance in the world.

Experiência de trabalho

Production Systems Technician

towertech americas s.a.s | Junho 2018 - Junho 2020 (2 years)

Remote support (Call Center - customer service) Configuration of servers with Windows server 2012 platform Installation of Windows Embedded operating systems to embest cards. Pos configuration

realização principal

Compliance with daily orders guaranteeing the correct functioning of the services provided. Generate customer satisfaction

Chief Technician

towertech americas s.a.s | Junho 2018 - Outubro 2019 (1 year 4 months)

Analysis of Level II support cases and their solution. Follow-up of cases created by Level I Creation of Manuals for the training of clients and the operations area.

realização principal

Compliance with the indicators. Generate a good work environment in the group assigned to achieve goals.

Formação acadêmica

Computer Science
Fitec | Technician

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