•Manage customer requirements from start to finish. •Monitor and support the technical coordinator. •Management of CVs and customer passwords. •Level 3 Technical Support. •Process optimization. •Research and improvement proposals for clients. •Implementation of Cybersecurity and auditing of backups to ensure that no information is lost. •Setting up Windows and Linux servers. •Management of Mikrotik Firewall Router for customer security.

• Coordinate the tasks corresponding to support technicians. • Assign visits or tickets in the calendar and GLPI. • Provide support to technicians. • Supervise and ensure that the technicians update the incidents, as soon as they are finished. • Keep the resumes and passwords of the clients updated. • Perform services remotely and in person when the level of difficulty and urgency is high or when staff availability requires it.

• Realization of technical support in the different areas of the systems present in the companies. • Provision of maintenance services for servers and computers in the companies. • Update the incidents of the work carried out, as soon as the services are finished. • Comply with the schedule established by the immediate boss. • Installation of servers and computing devices according to the specifications given.