Diego Fernando Lozano Zapata

Technical Coordinator

Perfil profissional

Bilingual systems engineer and technologist with experience in technical support, website development, email marketing campaigns, and social media marketing. Skills in communication, data analysis, and database management.

Experiência de trabalho

Specialized Bilingual Technical Support Agent

task us | Janeiro 2022 - Agora (4 years 10 months)

habilidades usadas

Support for website creation, domain connection, email setup, email marketing campaigns, Google Ads support, Facebook Pixel, and social media marketing.

realização principal

Support for website creation, domain configuration, email marketing campaigns, Google Ads, and social media marketing.

Bilingual Call Center Agent / Coach Manager

teleperformance colombia | Setembro 2020 - Dezembro 2022 (2 years 3 months)

habilidades usadas

Customer service in English, sales, app support, ticket creation, troubleshooting, team coaching, feedback, call monitoring, performance analysis, and KPI compliance.

realização principal

Customer service in English, sales, retention, technical support, coaching, and KPI tracking.

Project Analyst

twl international | Fevereiro 2020 - Agosto 2020 (6 months)

habilidades usadas

Information system enrollment, database administration, credential technical support, user and profile creation.

realização principal

Database administration, technical support, and user management in information systems.

Formação acadêmica

Technology in Analysis and Development of Information Systems
Servicio nacional de aprendizaje (sena) | Technician

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