* Implementation of communications channel Colombia-Claro Central America * Design and development of new sales software * Design and implement new sales process. * Implement new clients (Claro Nicaragua and Claro Honduras). * Manage the process of personnel requisitions. * Manage welcome bonus payment process. * Manage the physical and technological resources required daily in the operation.

*Implementation of new clients (Auteco). * Design and development of new collection software. * Design and implementation of new collection strategies. * Integration of various providers in a single collection interface. * Design and development of a Bot for the appointment process for Línea Directa. * Design, development and implementation of a Bot for the collection process of the EPM group.

Implementation of the new self-service process through Kiosks for Directv Colombia. * Implementation of new clients and processes for Directv Argentina. * Development of new sales process software for Directv Argentina. * Implementation of the MAPLE project for the Nutresa group