Milena Campos Figueredo

Trilingual Trust & Safety Specialist

Perfil profissional

Modern Languages Professional with business focus and solid experience in global trilingual services ( Spanish , English , Portuguese ) . Expert in Trust & Safety , customer retention , technical support , and advanced CRM/GDS tools

Experiência de trabalho

Trilingual Trust & Safety Specialist

teleperformance colombia | Novembro 2025 - Março 2026 (4 months)

habilidades usadas

Security & Compliance, incident management, policy violation resolution using Oracle Service Cloud.

realização principal

Investigated and verified authenticity of high-profile accounts per LinkedIn’s global security policies. Maintained quality metrics above 95%.

Trilingual Agent

sutherland global services | Maio 2021 - Novembro 2025 (4 years 6 months)

habilidades usadas

Retention & sales, technical support, case documentation, adherence to KPIs.

realização principal

Executed communication strategies for customer loyalty and cross-selling. Managed technical support cases in Salesforce/Oracle.

Trilingual Customer Service Agent

igt services and technologies | Novembro 2019 - Abril 2021 (1 year 5 months)

habilidades usadas

Tourism management, conflict resolution, membership retention for global clients.

realização principal

Managed flight reservations/cancellations via Amadeus GDS and Gemini CRM in Portuguese. Handled critical airline requirements.

Formação acadêmica

Associate Degree in Bilingual Executive Secretary
Instituto politecnico colombo andino | Technician

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