Juan David Galindo Medina

Asesor Bilingüe (Cash App)

Perfil profissional

Bilingual team leader with 5 years of experience in customer service , risk operations , and financial support . Certified in AI , data analysis , and digital marketing . Skilled in Salesforce , team leadership , and effective communication

Experiência de trabalho

Bilingual Advisor (Cash App)

concentrix | Outubro 2022 - Agora (4 años 1 mes)

habilidades usadas

Temporary Team Leader in Risk Backoffice, managed disputes, account recovery, unauthorized transactions, and supported cases involving balances, taxes, and Bitcoin. Provided bilingual support and assisted agents.

realização principal

Led a team of 20 agents in Risk Backoffice, supporting complex case resolution, ensuring operational quality, and process compliance. Managed financial risk operations using Salesforce.

Retention Advisor (Claro)

brm grandes interacciones | Fevereiro 2022 - Outubro 2022 (8 meses)

habilidades usadas

Handled customer retention and cancellations, provided technical support, managed billing, and executed sales of telecom services and technology products.

realização principal

Managed customer cancellations and retention, worked with technical support, billing, and sales platforms. Sold telecommunications and technology products.

Formação acadêmica

Artificial Intelligence Certifications in Progress
Deeplearning.ai / coursera | Bootcamp

Gerado por