Analysis and support to citibank application

• Carry out regular monitoring of the cases created in the management tool • Analyze and suggest improvement actions derived from the findings identified in the assigned locations • Follow up on improvement actions and action plans to guarantee the quality of the service • Categorize according to incidents and requirements correctly • Management, monitoring, documentation and compliance with ANS management indicators

Address software and hardware incidents presented by the user. • Carry out accurate diagnoses of the incidents reported by the user • Provide the support service in a timely manner, attending to the established service level agreements and following the guidelines defined for the treatment of cases, whether incidents or new requests.