Functions: /1. Administration of computer equipment, accesses and servers of the company. /2. Ensure the proper functioning of the infrastructure and supervision of the operation. /3. Support to the technical process of application deployment. /4. Support content management activities in web tools such as pages and social networks.

Achievements: /1. Contribute to the documentation of technical processes that did not have traceability and adapt to new tools and technologies such as migration of email accounts and implementation of a HelpDesk for the infrastructure area, which contribute to achieving the objectives of the company.

Functions: /1. Remote support to corporate users of the Aval group by telephone, specialized software and escalation of cases.

Achievements: /1. Comprehensive training of new staff and constant adaptability to desk requirements to optimize end user support.

Functions: /1. Remote support to internal users by telephone, specialized software and escalation of cases. /2. Manage hardware, industrial and desktop software, files, documents and licenses. /3. Supervise network and infrastructure coverage and incident resolution.

Achievements: /1. I made a security manual which was published on the virtual wall of the company and another for the configuration of IP phones as a guide for the entire production plant.