Executed strategic negotiation of premiums and coverage to ensure long-term customer loyalty. Bilingual resolution of complex technical/legal cases under strict compliance.

Managed Florida auto insurance portfolios, maximizing retention and customer lifetime value. Bilingual resolution of complex technical/legal cases under compliance.

End-to-end freight supervision and real-time incident resolution. Implemented proactive tracking and negotiated rates with carriers and vendors.

Reduced delivery delays by 20% through proactive tracking strategies. Maximized profit margins via direct rate negotiation.

Managed international contract negotiation, workflow implementation, and strategic planning. Led brand identity and audiovisual production.

Co-founded and managed full business cycle, improved profitability, coordinated brand identity and audiovisual production for global clients.