Analyst for monitoring and control of cases of mobile lines level II in WOM. My functions included: solving incidents of cases reported by users, diagnosing failures in mobile lines and the telephone network, performing quality control and documentation of assigned cases, and analyzing the status of antennas and mobile devices.

▪ Diagnosed incidents in network failure reports in the lines of the operator Wom ▪ Closed cases and controlled inventories

I carried out help desk activities and computer technical support. I configured bank branch devices and printers. I updated software on the computers of the on-site and remote users.

▪ I carried out help desk activities and computer technical support ▪ I configured bank branch devices and printers ▪ I updated software on the computer equipment of on-site and remote users

I participated in the sena productive project in analysis and development of information systems, a program that trained me for the design, implementation, development and maintenance of software and other information systems.

▪ I learned about the software phases: analysis, design, development, implementation, testing and maintenance, as well as about software technology negotiation processes. ▪ I did practical activities with tools such as Visual Studio Code, Mysql, SQL Server and