Teleperformance is a BPO company focused on managing the experience of end users through diverse channels.

I maintained service quality indicators above 90%, focusing on providing a quality, empathetic service with an effective solution. I strengthened the mentoring area by proposing updates focused on the latest customer changes and handling recommendations.

Teleperformance is a BPO company focused on managing the experience of end users through diverse channels.

I maintained service quality indicators above 90%, focusing on providing a quality, empathetic service with an effective solution. I strengthened the mentoring area by proposing updates focused on the latest customer changes and handling recommendations.

APF JUAN XXIII is an ICBF contractor with more than 25 years of experience in charge of providing initial education to children under 5 years of age through its 0 to 5 always strategy and current regulations.

I collaborated with a multidisciplinary team in the creation of a contingency plan to define the new dynamics regarding support for end users and hybrid spaces for the interaction of human talent during the covid-19 emergency.