Analyze and assume responsibility for problems reported by customers and monitor them until they are resolved or escalated to the next level of support. . Investigate and diagnose system failures and determine solutions to resolve them. Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams. Assist clients with all their requirements, concerns and doubts regarding the use of the software.

Configuration and connection of machines to computer networks. Remote assistance and support via remote desktop and telephone. Respond to queries about the use of the System by users. Installation, configuration and support of Windows operating systems and virtual machines. Migration of emails and accounts from Microsoft Exchange to Microsoft 365. Generate and recover system backups. Perform network connection tests, local and remote DNS configuration

My job was to provide users with information and support regarding the products or services offered by the company. In addition, channel complaints, claims and suggestions. Solve problems by resolving them to achieve maximum customer satisfaction. Take full responsibility for customer issues/cases, control proper and timely feedback. My job was to provide users with information and support.