 Lead a work team in charge of solving the requirements of Exito's clients.  Customer database management.  Control and mobilize the management indicators of the PQR S de Exito Back Office.  Presentation of reports of the results obtained.  Motivation and guidance to the work team, in order to ensure compliance with the objectives of the corporate client and the company.  Generate and develop strategies and

 Control and mobility of the management indicators of the Back Office of PQR S de Tuya.  Lead the work team and generate strategies, in order to obtain continuous improvement.  Motivation and guidance to the work team, in order to ensure compliance with the objectives of the corporate client and the company.  Presentation of reports.

 Manage and solve the requirements (Complaints) presented by Tuya's clients, both by telephone and in writing.  Documentation of the requirements in the CRM application.  Compliance with management indicators.