Carlos Daniel Henao Giraldo
Application Development Support
Perfil profissional
Bilingual Social Communication Professional and E-commerce & Operations Specialist with 9+ years of experience in customer support , logistics , and Shopify store management . Skilled in technical support , workflow management , and digital tools in English ( B2+ ) and Spanish
Experiência de trabalho
Provided bilingual support, coordinated route logistics, managed Shopify listings, and resolved technical catalog errors.
realização principalDelivered end-to-end customer support, coordinated logistics, and managed Shopify store operations.
Handled technical support for Shopify apps, customized CSS/Liquid, managed customer feedback, and maintained high satisfaction rates.
realização principalResolved technical support inquiries for Shopify app integrations, customized storefront visuals, and improved app store ratings.
Safeguarded SMS communications by auditing campaign content, mitigating risks, optimizing deliverability, and providing multi-channel customer support.
realização principalAudited SMS campaign content for compliance, mitigated fraud risks, and optimized deliverability via real-time monitoring.
Formação acadêmica
Comfenalco | Carrera tecnológica
