Carry out shift scheduling scenarios. Provide technological hardware support, maintenance of: terminals and devices, servers and applications and software. User support regarding updates or repairs. Manage network connection services. Preparation of the assignment of shifts to personnel, taking into account the pertinent restrictions that are due to news from the operators.

Provide technical support to end users on workstations and technology platform services at the Americas Bps and inhouse facilities. First level technical support to applications in the Americas and the client's own. Attention to help desk communication channels. Compliance with service management indicators. Documentation of assigned cases. Preventive and corrective maintenance to PC's. Movement and implementation of equipment and installation of equipment