Provided L2 production support for live streaming services across multiple platforms. Investigated and resolved incidents, analyzed logs with Grafana, New Relic, AWS CloudWatch, performed SQL validation, and managed incidents via JIRA/Confluence.

Increased operational efficiency by 30% by streamlining incident workflows and standardizing troubleshooting procedures. Reduced critical incident response time through structured RCA processes.

L2 support for production environments, troubleshooting playback, authentication, connectivity, and streaming quality. Used Grafana, New Relic, AWS CloudWatch, JIRA, and Confluence for incident management and operational validation.

Reduced incident detection time by 25% through dashboard optimization and improved alerting processes.

Provided L1/L2 technical support for OTT/DTH platforms. Troubleshot playback, authentication, connectivity, and service availability. Managed incidents via JIRA and Confluence, performed Linux troubleshooting and SQL validation.

Improved support efficiency by 15% through process optimization and preventive analysis practices.