I worked as the person in charge of the entire systems area, paying attention to 5 offices, among my functions was the enlistment of the equipment, assembly, configuration, email creation, cloud permits (onedrive and Google Drive), Level 1 support and Level 2, creation of tutorials for common failures, web camera repair, equipment backups, network manager at headquarters, preventive maintenance, among others

Follow-up procedures ensuring correct escalation. Carry out ticket follow-up for help desk analysts, in order to validate SLA's and/or expiration of the service. Execute the training plans desk analysts. Creation of reports and table documentation. Coordination of schedules, creation of users and permissions by DA. Carry out quality audits. Report of news on payroll. Support Level 1 and Level 2.