Assisted users with technical problems, guided step-by-step solutions, escalated complex issues, maintained detailed notes.

Provided technical support for Vista Higher Learning, resolved login and platform issues, created support tickets.

Assisted clients with orders, refunds, billing, and general inquiries. Documented interactions, updated customer info, and followed quality guidelines.

Handled inbound/outbound calls, resolved account and purchase issues, used CRM systems, maintained high customer satisfaction.

Organized documents, updated contact info, assisted with reports and daily operations, supported customer service.

Managed customer records, updated databases, assisted with administrative tasks, supported customer service processes.