Valerio Diaz Valerio Diaz
Bilingual Customer Service Agent
Perfil profissional
Bilingual customer service agent with two years of experience providing excellent service to diverse clients . Skilled in issue resolution , CRM tools , and maintaining high customer satisfaction . Fluent in Spanish and English
Experiência de trabalho
Handled customer inquiries via phone, email, and chat, troubleshooting issues and escalating cases when necessary. Maintained high customer satisfaction.
realização principalProvided bilingual support for international clients, consistently met performance metrics, and resolved issues efficiently.
Managed customer accounts, documented service inquiries using CRM, and achieved high customer satisfaction scores.
realização principalDelivered top-tier service for global clients, trained new hires, and utilized CRM tools for account management.
Provided technical support, collaborated with team to improve procedures, and maintained professionalism.
realização principalHandled inbound/outbound calls, resolved issues promptly, and exceeded key performance indicators.
Formação acadêmica
Instituto tecnologico san agustin | Carrera tecnológica
