Design of technological solutions and services for manufacturers of Unified Communications, Collaboration and Contact Center, networking in campus networks and datacenter networks, WAN connectivity, servers and storage under private, hybrid and public cloud architectures. Advice to clients in the construction of models of services and/or technological products that allow them to obtain cost-effective benefits and cover their needs.

Design of a technological, infrastructure and connectivity solution for regional clients such as Telefónica (Colombia, Mexico, Peru and Chile) and WOM (Colombia and Chile) where different technological, integration and connectivity elements were articulated.

Implementation of Avaya unified communications and contact center solutions and HP networking. Provision of level 2 technical support for Avaya and HP platforms installed in clients under ITIL best practices. Management of escalations with manufacturers Avaya and HP for part changes and/or specialized support.

Redesign and configuration of the wired data network architecture (networking) from the Core layer to the Edge. Reconfiguration of the contact center system for incoming calls to optimize agent logging on client platforms.

Implementation of Aastra PBX telephony platform solutions and Cisco networking. Provision of level 2 technical support for the Aastra and Cisco platforms installed in clients under ITIL best practices. Management of escalations with the manufacturers Aastra and Cisco for part changes and/or specialized support.