Incident management through the RUGBY platform. Remote and in-person technical support. Kaspersky antivirus administration Installation of own, free and licensed applications. Active directory administration. Administration and knowledge of the Software that the IPS has in all its modules. Solution of cases with the institutional ERP application. Provide advice to users for the proper use of computer resources.

WEB Site Monitoring: Verify access to websites published by the institution. Bandwidth verification of available Internet services (4 times per day). Daily execution of Backups to the DB's of websites managed by the DSI and cloud storage. Configuration, update and maintenance of network devices (Access Point, Routers, Switches and IP Phones). User connectivity technical support