Handles authorization documentation for radiology, cardiology, and rehab services. Uses EIQ, Epic, Five9, and Salesforce CRM. Coordinates with insurance carriers and clinical teams, ensuring compliance and efficient workflows.

Validates and processes insurance authorizations for U.S. hospitals, manages intake and triage, coordinates with insurers, and leverages EMR and CRM tools.

Verified documentation, ensured compliance, responded to employee inquiries, and collaborated with HR for smooth onboarding and integration.

Led onboarding, managed benefits enrollment, and maintained HR data accuracy.

Handled scheduling, inquiries, care coordination, maintained patient databases, and processed clinical documentation with accuracy and empathy.

Managed medical records, coordinated appointments, and provided patient support via phone and chat.