Noe Rojas Gonzalez

Service Desk

Perfil profissional

Service Desk professional with experience in ticket management , technical support , database administration , and user assistance . Skilled in resolving software and hardware issues , documenting solutions , and generating technical reports

Experiência de trabalho

Service Desk

capgemini | Fevereiro 2018 - Julho 2025 (7 años 5 meses)

habilidades usadas

Attended user tickets for Banamex, OXXO, and BIMBO projects, involving database management, server administration, and software support across multiple platforms.

realização principal

Managed incidents and service requests using ServiceNow and Jira, supported SQL/Oracle databases, and administered Unix/Linux servers.

Service Desk

softtek | Março 2012 - Fevereiro 2018 (5 años 11 meses)

habilidades usadas

Supported users via SAP and databases, created queries, managed enterprise databases, and performed server administration tasks.

realização principal

Handled service desk tickets, performed DBA tasks, and managed Unix/Linux servers for enterprise clients.

Technical Support

medicina del deporte ags | Junho 2010 - Março 2012 (1 año 9 meses)

habilidades usadas

Set up servers, computers, and software; handled hardware repairs; developed software in Visual Basic; learned fiscal concepts for admin software.

realização principal

Installed and configured network infrastructure, repaired computers, and developed a customer management program.

Formação acadêmica

Engineering in Computer Systems
Universidad del valle de mexico | Profesional

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