Laura Marcela Herrera Velásquez
Bilingual agent
Perfil profissional
Biomedical Engineer specialized in research with emphasis on the analysis of thermographic images by means of cold stimulation in the hand. With the ability to analyze, interpret, design, implement, model, simulate, manage and undertake
Experiência de trabalho
Bilingual Agent
igt solutions | Julho 2021 - Agora (5 years 4 months)
habilidades usadas
Bilingual agent for a hotel and tourism company, helping them in different situations, especially in changes of reservation or cancellation of reservations
Bilingual Agent
teleperformance | Setembro 2020 - Julho 2021 (10 months)
habilidades usadas
Bilingual Agent for a telecommunications campaign in the United States, assisting and solving the different situations presented with each of the company's types of services, in addition to helping them read their receipts, also doing cross-selling during calls
Formação acadêmica
Other not Specified
Itm instituto tecnológico metropolitano | Undergraduate
Itm instituto tecnológico metropolitano | Undergraduate
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