Provide support on escalations to Coordinators, heads or directors of areas with massive requests, ensure compliance with ANS and service levels in GLPI cases and line 43000

Compliance with indicators

Knowledge and experience is mainly based on diagnosing and managing solutions, using web applications such as Aranda servicedesk, GLPI and shared services center, meeting indicators such as requirements and incidents. Including 3 level reports, Active Directory management, and management tools (Acronis, Legacy and UEFI, hirens boot,) mail and office configuration as it is 2013,2010,365, preventive maintenance

My greatest achievement is graduating from the University