Duvan Andres Holguin Bonilla
On-Site Support Technician
Perfil profissional
Experiência de trabalho
Tecnico De Soporte En Sitio
ibm de colombia | Setembro 2021 - Dezembro 2022 (1 year 3 months)
habilidades usadas
Provide application support to business users by answering phones and emails. · Respond to customer support tickets and assist with general application issues · Educate the customer on the nuances of the support process and anticipate any roadblocks and challenges. · Good IT skills and comfortable use of ticketing tools
Tecnico De Soporte En Sitio
asic | Setembro 2020 - Fevereiro 2022 (1 year 5 months)
habilidades usadas
Provide application support to business users by answering phones and emails. · Respond to customer support tickets and assist with general application issues · Educate the customer on the nuances of the support process and anticipate any roadblocks and challenges. · Good IT skills and comfortable use of ticketing tools
Formação acadêmica
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