• Coordinated, developed, evaluated, and implemented information assurance/security standards, procedures, and recommended mitigation strategies in accordance with PCI DSS. • Possess knowledge of how to perform vulnerability and compliance scans of information systems, and how to analyze and report the scan results. • Stayed up to date on regulatory and compliance requirements with a focus on PCI DSS compliance. • Experience performing PCI DSS a

• Provided technical support to agency team members. • Improved e-learning environments system platform (LMS Open EdX) • Designed and delivered effective audits to ensure compliance of key processes. • Managed and trained team members on how to take control of their individual learning objectives. • Added new features to the online learning environment for ease of access and usability to help with trainings and activities

• Developed Business Continuity Recovery documentation for company processes. • Troubleshot Level I and II technical issues on Workstations, Networking Equipment, Firewalls, Backup Solutions, Servers, and more Implemented appropriate and timely problem resolutions. • Regularly performed data analysis to determine client's performance and identify areas of improvement Troubleshoot computer software and hardware issues and make. • Monitored the per