Technical leader for data governance project and implementation of transversal Salesforce clouds for the company. Contribution in the definition of the architecture for the company's data governance, responsible for the extraction of information for database management, allowing support in the definition of metadata for items and suppliers. Responsible for defining, creating, executing and monitoring business rules and data cleaning for data quality.

Achieve the definition of the datawarehouse for the company, implementation of 150 quality and business rules for the transversal business units

Responsible for leading the continuous improvement of customer service processes, the generation of tactics aimed at customer satisfaction and retention through the creation of tactics and commercial improvements in the workshop process for Honda Motorcycles customers.

Database management for call center nationwide with 90 different variables of offices throughout Colombia

With the support and leading a team of 16 people from the motorcycle aftermarket area located in 4 warehouses, through information modeling for business decision making and monitoring reporting.

Achieve 3 consecutive years of sales results above 95%