Hernando Hernando Cassiani Reyes
Bilingual Customer Service Representative
Perfil profissional
Bilingual ( English–Spanish ) professional with experience in customer service and call center operations . Skilled in handling high-volume inquiries , resolving complex cases , and providing efficient back-office support . Strong communication , problem-solving , and multitasking abilities
Experiência de trabalho
Assisted customers with billing issues, service interruptions, contract inquiries, and general account support. Demonstrated strong communication and problem-solving skills.
realização principalManaged sales force support, created and processed customer claims, and escalated complex cases to specialized departments. Handled inbound calls in English and Spanish regarding gas and electricity services.
Provided customer support during COVID-19 response. Developed skills in active listening, empathy, and problem-solving under pressure.
realização principalManaged high volumes of inbound calls in a sensitive and high-pressure environment. Demonstrated strong empathy, active listening, and customer care skills.
Formação acadêmica
Escuela normal superior la hacienda | Bachiller
