My job was to attend national calls in Call Center for corporate users SMEs on the line "Tigo" in the Help Desk area Level 2, repair via telephone or remotely, make from a PO "Change order or ticket", user creation new, reset and unblock accounts in applications such as Smnet, Siebel 8.1, Fenix, Radar, Elite, TigoUne Service Catalog, Open, Sap, Epos, CRM, Comprehensive Consultation, Evolve, Cisco VPN, Sales Simulator, Sape, WTS or desktop remote, GYPON

My job was to answer national calls in the Call Center for corporate users on the "Tigo" line in the Level 1 Technical Support area, repair via telephone or remotely, carry out from an OC "Change order or ticket", create new users, resetting and unlocking accounts in applications such as Smnet, Siebel 8.1, Fenix, Radar, Elite, TigoUne Service Catalog, Open, Sap, Epos, CRM, Comprehensive Consultation, Evoluciona, Cisco VPN, Sales Simulator, Sape, WTS or remote desktop, accounts

My job was to attend national calls in Call Center for the "Tigo" line in the area of Technical Support, remote repair with applications such as "Smnet, Siebel 8.1, Fenix, Radar, Sales Simulator, Sape, WTS among others". When there is no solution to the first contact; It is managed to assign appointments with Repair Technicians on site, make cross-selling and commissions.