I provided on-site IT support, installed software and equipment, performed hardware maintenance, managed Active Directory, and resolved incidents under SLAs. I also managed technology inventory.

On-site IT support for Claro project, including equipment and software installation, preventive and corrective maintenance, Active Directory management, SLA compliance, and technology inventory management.

I provided technical support at bank branches, resolved cases within SLAs, supported Windows systems and devices, and assisted users on-site.

Technical support in Grupo Aval bank branches, incident resolution under SLA, support for Windows systems and biometric devices, on-site IT infrastructure support.

I performed hardware and software troubleshooting and repair, remote and on-site user support, and equipment maintenance.

Technical support for Banco Popular's administrative offices, diagnosis and troubleshooting, remote and on-site support, equipment maintenance.