Carrying out the position of Call Center technical support agent for Tigo Empresas. Providing support to business users of Tigo, unlocking passwords, access to applications, network permissions and email remotely.

Performing in charge of Level II Support Technician, in charge of all the support to the technological infrastructure on site of the schools of the district education secretary, support to computer equipment, mobile devices, networks, office applications, inventory management and preventive and corrective maintenance. Managing services under the DEXON platform.

In the role of Help Desk Provider, managing Active Directory users, deactivation creations, permissions on shared folders, OU movement, GPO assignment. Administration of Office 365 email accounts, PST downloads, license allocation, email configurations synchronized with the DA through AZURE. Creation and deactivation of SAP Logon users, transports in clients and assignment