 Follow-up discount operation, recent openings/Amounts greater than 100MM-Territorial entities  In the portfolio purchase process: PCC/Check cashing - Authorization for check cashing (value change greater than 2 million or beneficiary), of disbursed credits , analyzing the reasons and avoiding risks.  Ensure update procedure of the agreement and update information in databases and applications (cut changes and sending of invoices,

relationship with private clients and territorial entities

Our main objective was to listen to the voice of the client through the different measurements and methodologies, to transmit it within the organization and generate action plans that generate value for the client. For this, analysis, management and disclosure of satisfaction measurements of face-to-face channels and outsourcing of the voice of internal and external clients, indicators and results are carried out; implementation and all related