Managed email, phone, and official communications with stakeholders and vendors, ensuring professional and timely interactions.

Led the implementation and management of a CRM-driven initiative to streamline internal processes.

Managed daily administrative operations, ensuring consistent professionalism and high client satisfaction.

Coordinated and scheduled client-attorney meetings via the CRM, improving calendar efficiency.

Managed communications with clients and stakeholders, maintaining seamless coordination and swift issue resolution.

Promoted from bilingual customer care agent to case manager position after 3 months due to performance.