Analyze, design and implement process assets for project management based on best practices, based on the most accepted standards, PMO reference frameworks and knowledge foundations by the industry in the world. As well as communicating the status of the projects, ensuring that the information is reliable and timely. In addition, train Product Owners (Functional Analysts) in techniques to manage the Product Backlog. Verify that the projects in execution

Coordinate, plan, control and monitor the process of each of the managers and work teams; analyze the incidents or cases reported through the various platforms

I proposed and implemented the process of documenting the manuals, processes and procedures required in the solution to be developed in the TSC

Propose and implement possible forms of installation, adapting these to the needs of the end customer. Establish generic and specific performance metrics based on what is required

I improved customer service rates, thus increasing customer confidence in the services provided by the company