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Stefannia Rojas Peñaloza

Collections Advisor
Habilidades
(Auto-avaliação)
línguas
Spanish:
  • Writing
    100%
  • Reading
    100%
  • Speaking
    100%
Perfil profissional

Administrative Management Technologist with experience in customer service, call center, collections, handling complaints, claims, and requests, portfolio management, and administrative processes. Known for assertive communication, teamwork, and efficient customer service.

Experiência de trabalho

Collections Advisor
outsourcing s.a.s | Abril 2026 - Julho 2026 (3 months)
habilidades usadas

Portfolio management through calls, negotiation of payment agreements, monitoring of commitments, preparation of clearance documents, customer service and guidance on payment alternatives.

realização principal

Portfolio management, negotiation and formalization of payment agreements, meeting recovery goals, handling of delinquent clients, customer service and assertive communication.

Collections Advisor
cfh soluciones | Maio 2025 - Fevereiro 2026 (9 months)
habilidades usadas

Portfolio management across different delinquency ranges, contact with reported clients, collection of principal and interest, escalation of cases, data updates, and handling of garnishment processes.

realização principal

Administrative and pre-legal portfolio management, client contact and negotiation, database management, assertive communication, customer service.

Customer Service Advisor
nexa bpo | Fevereiro 2025 - Abril 2025 (2 months)
habilidades usadas

Member services, query resolution, escalation of pension advice, data verification, and support in pension processes.

realização principal

Answering calls, resolving queries, updating data, managing schedules, and assertive communication.

Formação acadêmica
Occupational Health and Safety Technician
Incap | Technician
Gerado por

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