Administrative Management Technologist with experience in customer service, call center, collections, handling complaints, claims, and requests, portfolio management, and administrative processes. Known for assertive communication, teamwork, and efficient customer service.
Portfolio management through calls, negotiation of payment agreements, monitoring of commitments, preparation of clearance documents, customer service and guidance on payment alternatives.
realização principalPortfolio management, negotiation and formalization of payment agreements, meeting recovery goals, handling of delinquent clients, customer service and assertive communication.
Portfolio management across different delinquency ranges, contact with reported clients, collection of principal and interest, escalation of cases, data updates, and handling of garnishment processes.
realização principalAdministrative and pre-legal portfolio management, client contact and negotiation, database management, assertive communication, customer service.
Member services, query resolution, escalation of pension advice, data verification, and support in pension processes.
realização principalAnswering calls, resolving queries, updating data, managing schedules, and assertive communication.