Accompaniment process for Open English Adults students through reports, creation of practical guides and communications via email, in order to motivate the autonomous learning process. On the other hand, the guide, accompaniment, orientation and assignment of classes was carried out for the parents, guardians and guardians of the minors who were developing the Open English Junior course.

Customer service via WhatsApp for incidents that occurred and collection of policies, documents, letters and emails were generated. As a consequence of the pandemic, it became necessary to implement the use of technological tools in communication via Zoom, in order to guarantee collaborative work and response to requirements.