• Second level support. • Update and validation of equipment both in person and remotely. • Solving slowness problems, software adjustments and checking the status of hard drives and other computer components. • Validate additional screen connections and adjust shared folders, as well as provide assistance with email-related issues.

• Assistance as a help desk for problems related to coaxial cable and fiber optics. • Special configuration such as DMZ or opening of specific ports. • Validation of the operation of modems or routers. • Scheduling visits to resolve technical problems. • Management for assigning fixed IP addresses to clients.