Provided technical support to Microsoft customers via phone calls. Efficiently resolved technical issues by guiding customers through step-by-step solutions. Demonstrated effective communication skills by translating technical information in a clear and understandable manner. Maintained detailed records of customer interactions and implemented solutions. Collaborated closely with internal teams to ensure effective problem resolution. Participated in regular training sessions to stay updated.

Conduct research on potato supply response and factors affecting agricultural production. Use statistical analysis and econometric models to analyze large data sets related to agricultural economics.

Present research results at conferences and participate in academic discussions in the field of economics. I collaborated in research with a multidisciplinary team and contributed to the publication of articles in specialized journals.

Classroom and laboratory monitor. Molecular Biology Module at the Pontificia Universidad Javeriana, Colombia. • Supervise up to 15 students at a time in the classroom and laboratory, provide guidance and instructions on assigned responsibilities. • Enabled interactive learning by organizing engaging experiments and activities, addressing all queries and technical issues quickly to maintain the learning flow.

• Distributed 6 instructional materials created by leading biologists to 20 undergraduate students, leading to a 35% decrease in student initial onboarding time