Administration of IT processes, management of technical personnel, implementation of help desk (Servidesk plus) Creation of ticket categorization, Creation of incident and requirements request templates, creation of incident resolution template, creation of service attention protocols to users, training to technical staff on documentation, incident resolution and requirements.

Helpdesk help desk process leader, Personnel management, case backlog monitoring, case assignment in the management tool, training for Helpdesk staff, support for desk analysts, creation of follow-ups and control of escalated cases to suppliers, management of processes established by the client, control and registration of the indicator of calls routed, abandoned and received.

calling platform administration, configuration of equipment in the domain, office licensing, corporate file server administration, network user configuration, remote support, anydesk, TeamViewer, router configuration, VMware virtual machine administration, camera administration, Creation and ticket solution on the Helpdesk platform.