Diego Rodriguez
Senior Customer Service Representative
Perfil profissional
Dedicated customer service advocate with over four years of experience . Skilled at resolving complex customer issues , ensuring a high level of customer satisfaction and loyalty . Exceptional communication skills and ability to empathize with customers . Focused on improving Key Performance Indicators scores and contributing to team success through effective customer engagement strategies
Experiência de trabalho
Handling eligibility, benefits, and claim status information for United Health Care Global plan members and providers.
realização principalBringing United Health Care Global plan information to members and providers. Initiating Pre-Authorizations and managing claim status information.
Offering detailed information on Humana's plan Medicare and Medicaid to providers, ensuring accurate benefits and claim processing.
realização principalProviding eligibility and benefits information about Humana's plan Medicare and Medicaid to providers. Managing accurate benefits information and claim processing status.
Handled technical issues in security platforms, implemented new security solutions, and provided customer support.
realização principalManaged and solved technical problems in security platforms. Implemented new business data security solutions.
Formação acadêmica
Universidad militar nueva granada | Profesional
